Dealing with an Angrier Public Part 1

TitleDealing with an Angrier Public Part 1
Publication TypeJournal Article
Year of Publication2012
AuthorsSusskind, L, Field, P
JournalACResolution: The Quarterly Magazine of the Association for Conflict Resolution
Date Published07/2012

In 1996, we published the book Dealing with an Angry Public. In it we raised concerns about the distrustful attitudes that citizens have toward government and corporations, and the inability of these institutions to respond to public concerns in a robust, inclusive, and effective way. We put forward six principles that might help win back the public’s trust. We expected that leaders and organizations that adopted these principles would be better off.