|Title||Dealing with an Angrier Public Part 1|
|Publication Type||Journal Article|
|Year of Publication||2012|
|Authors||Susskind, L, Field, P|
|Journal||ACResolution: The Quarterly Magazine of the Association for Conflict Resolution|
In 1996, we published the book Dealing with an Angry Public. In it we raised concerns about the distrustful attitudes that citizens have toward government and corporations, and the inability of these institutions to respond to public concerns in a robust, inclusive, and effective way. We put forward six principles that might help win back the public’s trust. We expected that leaders and organizations that adopted these principles would be better off.